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Privacy Policy

Last updated: June 23, 2026

I am committed to protecting and respecting your privacy. This policy explains how I collect, use, and look after your personal data when you visit my website (www.yorkshiretechy.co.uk) or use my services, and tells you about your privacy rights, including your new statutory right to complain directly to me under the Data Use and Access Act.

1. Important Information and Who I Am

I am Craig Pickles, trading as YorkshireTechy. I operate as a sole trader and am the data controller responsible for your personal data.

If you have any questions about this privacy policy or how I handle your data, please contact me directly:

2. The Data I Collect About You

I only collect data that is necessary to communicate with you and deliver my services. 

This may include:

  • Identity and Contact Data: Your name, business name, email address, and phone number when you fill out a form or get in touch.

  • Technical Data: Your IP address, browser type, and how you use my website (collected via minimal, standard web analytics).

3. How I Use Your Personal Data

I will only use your personal data when the law allows me to.

Most commonly, I use it to:

  • Respond to your enquiries or requests for quotes.

  • Deliver website development, technical SEO, or consulting services you have requested.

  • Maintain the security and performance of my website.

I do not sell, rent, or share your data with third parties for marketing purposes.

4. Data Security

I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is strictly limited to myself as the business operator.

5. Data Retention

I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under UK data protection laws, you have rights including the right to access, correct, or erase your personal data, and to restrict or object to its processing.

7. How to Make a Data Protection Complaint (New Statutory Procedure)

In accordance with the Data Use and Access Act, you have a formal statutory right to complain directly to me if you believe your personal data has been mishandled, if there has been a data breach affecting you, or if you are unhappy with how a data request was handled.

How to submit a complaint: You can submit a formal data protection complaint via the contact form on my website or by emailing me directly using the contact details in Section 1.

My complaints procedure:

  • Acknowledgement: I will formally acknowledge your complaint within 30 days of receipt.

  • Investigation: I will investigate the matter thoroughly and without undue delay.

  • Updates and Outcome: I will keep you informed of the progress of my investigation and provide you with a clear, written notification of the final outcome without undue delay.

Escalation to the ICO: If you remain unsatisfied with my final response or how the complaint was handled, you retain the right to escalate the matter to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.